• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified  sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English, such as:
  • Qualified  interpreters
  • Information written in other languages

If you need these services, contact Jon Hartung, Civil Rights Coordinator.

If you believe that Lancaster Behavioral Health Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Jon Hartung, Civil Rights Coordinator
Lancaster Behavioral Health Hospital
Phone: 717-740-4024
Email: [email protected]

You can file a grievance  in person or by mail, fax, or email. If you need help filing a grievance, Jon Hartung , Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington,D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.